Delivery Information

Express delivery

1. The total net value of the shopping order is over HKD 1000, and the local express fee in Hong Kong can be waived (except outlying islands and remote areas). Orders with a total net value of less than HK$1000    will be paid on delivery by SF Express.   All products are only available in Hong Kong.

2. The company uses "SF Express Co., Ltd." to express products. 

3. Under normal circumstances, the company will ship  three to seven working days after confirming the order. Subject to product stock. We will email you the estimated delivery date or/and the tracking number of your order. The company will only arrange one delivery for all orders. If the shipment is returned, the company will contact you by email to follow up the follow-up arrangements. If redelivery is required, you will be charged a rescheduled courier fee. If the company fails to obtain your instruction, it will be processed as "Cancel the order" seven working days after receiving the return, and the refund will be made after deducting the courier fee and an amount equivalent to 20% of the order for administration. The amount after processing the fee.

4. The order cannot be cancelled or changed  after your confirmation.

Shipping terms

1. All products are delivered by courier company.

2. The delivery address cannot be a PO box number, hotel or hotel address. Please fill in the valid and correct consignee name, delivery address and contact phone number when ordering. Refunded, the order is considered a "cancellation". The company will notify you by email and refund the amount after deducting courier charges and 20% of the order amount as administrative processing fees.

3. Under normal circumstances, the company will ship within two working days after confirming the order, and the ordered products are expected to be delivered to the Hong Kong address within three to seven working days after confirming the order. However, it depends on the product inventory and other factors beyond the control of the company. We will email you the estimated delivery date or/and the tracking number of your order. The company will only arrange one delivery for all orders. If the shipment is returned, the company will contact you by email to follow up the follow-up arrangements. If redelivery is required, you will be charged a rescheduled courier fee. If the company fails to obtain your instruction, it will be processed as "Cancel the order" seven working days after receiving the return, and the refund will be made after deducting the courier fee and an amount equivalent to 20% of the order for administration. The amount after processing the fee.

4.    The company or the logistics courier entrusted by the company will not verify the relationship between the consignee and the consignee. If there is any loss, the consignee shall be responsible for it.

5. The company will arrange processing and delivery as soon as possible after receiving the order confirmed by you.

6. The company's working days are from 10:00 am to 5:00 pm Hong Kong time from Monday to Friday, excluding Saturdays, Sundays, Hong Kong public holidays and the fourth to sixth day of the first lunar month.

These Terms were last updated on:  March 31, 2025