Delivery Information

Express delivery

1. The total net value of the shopping order is over HKD 500, and the local express fee in Hong Kong can be waived (except outlying islands and remote areas). Orders with a total net value of less than HK$500 will be charged a shipping fee of HK$60. For delivery outside Hong Kong, please contact us separately.

2. The company uses "SF Express Co., Ltd." to express products. Under special circumstances, the company will entrust other courier companies to deliver.

3. Under normal circumstances, the company will ship within two working days after confirming the order, and the ordered products are expected to be delivered to the Hong Kong address within three to seven working days after confirming the order. Subject to product stock. We will email you the estimated delivery date or/and the tracking number of your order. The company will only arrange one delivery for all orders. If the shipment is returned, the company will contact you by email to follow up the follow-up arrangements. If redelivery is required, you will be charged a rescheduled courier fee. If the company fails to obtain your instruction, it will be processed as "Cancel the order" seven working days after receiving the return, and the refund will be made after deducting the courier fee and an amount equivalent to 20% of the order for administration. The amount after processing the fee.

4. The order cannot be cancelled or changed (including changing to self-pickup service) after your confirmation.

Shipping terms

1. All products are delivered by courier company.

2. The delivery address cannot be a PO box number, hotel or hotel address. Please fill in the valid and correct consignee name, delivery address and contact phone number when ordering. Refunded, the order is considered a "cancellation". The company will notify you by email and refund the amount after deducting courier charges and 20% of the order amount as administrative processing fees.

3. Under normal circumstances, the company will ship within two working days after confirming the order, and the ordered products are expected to be delivered to the Hong Kong address within three to seven working days after confirming the order. However, it depends on the product inventory and other factors beyond the control of the company. We will email you the estimated delivery date or/and the tracking number of your order. The company will only arrange one delivery for all orders. If the shipment is returned, the company will contact you by email to follow up the follow-up arrangements. If redelivery is required, you will be charged a rescheduled courier fee. If the company fails to obtain your instruction, it will be processed as "Cancel the order" seven working days after receiving the return, and the refund will be made after deducting the courier fee and an amount equivalent to 20% of the order for administration. The amount after processing the fee.

4. As the products sold by our company mainly belong to the category of oral health care products and medicines, our company cannot guarantee the smooth delivery process from Hong Kong to overseas. The company does not assume all responsibilities during the delivery of the product, including but not limited to: damage to the product during the delivery process, the risk of loss, surcharges and taxes that need to be paid for delivery to overseas places, and due to the import requirements of the local government. The application for the import license or document, the decision of the government agency of destination or re-export to be withheld or confiscated for any reason. By completing the ordering process, you accept the terms and are responsible for all additional costs and required documents for shipping the ordered product. If the product is returned, the company will process it as "cancellation of the order", and refund the amount after deducting the courier fee and the amount equivalent to 20% of the order amount as the administrative processing fee.

5. The company or the logistics courier entrusted by the company will not verify the relationship between the consignee and the consignee. If there is any loss, the consignee shall be responsible for it.

6. The company will arrange processing and delivery as soon as possible after receiving the order confirmed by you.

7. The company's working days are from 10:00 am to 5:00 pm Hong Kong time from Monday to Friday, excluding Saturdays, Sundays, Hong Kong public holidays and the fourth to sixth day of the first lunar month.

These Terms were last updated on: August 22, 2022